Privacy policy

Last updated: February 25, 2026

epsonksmarttech ("we", "us", or "our") operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from epsonksmarttech.co.ke (the "Site") or otherwise communicate with us (collectively, the "Services").

1. Personal Information We Collect

To provide our Services, we collect personal information from several sources:

Directly from You: Contact details (name, address, phone number, email), financial information (payment card details via secure processors), and account information.
Automatically via Cookies: Device information (IP address, browser type) and usage information regarding how you navigate our Site.
From Third Parties: We receive information from Shopify and our payment/fulfillment partners to process your orders.

2. How We Use Your Information

We use your personal data to:

Fulfill Orders: Process payments, arrange shipping, and provide order confirmations.
Customer Support: Respond to inquiries and handle returns/refunds.
Marketing: Provide updates and promotional offers (only where you have opted in).
Security: Detect and prevent fraudulent transactions to protect both you and our business.

3. Disclosure of Personal Information

We do not sell your personal information. We disclose information only to:

Service Providers: Including Shopify (our hosting platform), payment processors (like M-Pesa/Bank gateways), and delivery couriers.
Compliance with Law: When required to respond to legal requests or protect our rights.

4. International Data Transfers

As a global platform powered by Shopify, your data may be stored and processed in countries outside of Kenya, including the United States and Canada. We ensure these transfers comply with applicable data protection laws, including the Kenya Data Protection Act.

5. Your Rights and Choices

Depending on your location, you have the right to:

Access the personal data we hold about you.
Correct inaccurate information.
Delete your data (under certain conditions).
Opt-out of marketing communications at any time by clicking "unsubscribe" in our emails.

6. Security and Retention

We implement industry-standard security measures to protect your data. We retain your personal information only as long as necessary to provide our Services and comply with legal or tax obligations.